Refund policy

Exchange
If, when you receive your product(s), you are not completely satisfied, you may return the
items to us within seven days for an exchange or refund. Returns will take approximately 5
working days to process once the goods have arrived. Items must be unopened and in
their original packaging, including all original boxes and packaging materials. If our labels
are removed from the product, the warranty becomes void.
We strongly recommend that you fully insure the package you are returning. We suggest
using a carrier that can provide you with proof of delivery. Matcha and Beyond Ltd will not
be held responsible for items lost or damaged in transit. All shipping back to Matcha and
Beyond Ltd is paid for by the customer. We are unable to refund postal fees.
Goods found to be tampered with by the customer will not be replaced but will be
returned at the customer’s expense.
If you are returning items for an exchange, please be aware that a second postal charge
will apply.
Non-returnable
For reasons of hygiene and public health, refunds/exchanges are not available for opened
products (this does not apply to damaged goods – damaged products will be exchanged
like for like).
Discounted or our end of line products can only be returned if damaged no refunds or
replacements will be made.